General Information
   

Welcome to Deb's Jumping Castles! This document contains some general information regarding terms & conditions of castle hires, including products and methods of payment.

Size does matter | Delivery & Pick up times | Payment | Requirements | Clearances | Removal of Covers | Set up & Removal times

Size does matter!

When shopping around for jumping castles ask for the size. Castles are generally categorised as Mini's, Midi's & Maxi's. There is a lot of latitude in sizes within a range, so check the size of the castle you intent to hire to determine if you have sufficient grass onto which to place the castle.

Our Mini jumping castles are:

" 4 x 4 metre square
" between 2.4 & 3.5 meters in height
" supplied with a fitted raincover
" recommended for children up to 8 years of age
" require a minimum of 4.5 x 4.5 metres of grass


Our Midi jumping castles are:

" 4.5 x 5.5 metres
" approximately 3.5 meters in height
" supplied with a fitted raincover
" recommended for children up to 14 years of age
" require a minimum of 5 x 6 metres of grass


Our Slide combo jumping castles are:

" 5.5 x 5.5 metres
" approximately 3.5 meters in height
" supplied with a fitted raincover
" recommended for children up to 13 years of age
" require a minimum of 6 x 6 metres of grass


Our Maxi jumping castles are:

" 7 x 6 metres
" between 2.4 & 4.5 meters in height
" recommended for children over 5 years of age
" are available with and without fitted raincovers
" require a minimum of 7 x 6 metres of grass


Deliveries made to outside the local area may incur additional charges and/or minimum duration of hire, ie, the formula for calculating a minimum castle hire at Avalon would be the standard castle hire rates plus travelling time from base to the destination.

Payment

Payment is made at the time of delivery by either cash, bank cheque or money order. No deposit is asked for castle hires, however a deposit may be asked to cover generator hire. Personal cheques are accepted, but must be presented at least a minimum of 10 days prior to the booking date. Monies can be refunded on cancellation providing that your cheque has cleared. There are generally no cancellation fees, except in the event that a generator has been required and notice of cancellation is received less that 24 hours prior to the castle booking. In this situation, the hire of the generator can be levied against the hirer.

After hours services incur a surcharge. Ie; a request to pick up late of an evening will incur an additional minimum hourly rate, eg; require to collect a castle from a function centre late of an evening where it is not possible to leave the equipment for next day collection. Requests to extend castles past 6:00pm (or 7:00pm daylight savings) will usually default to overnight hire. That is, you get to keep the castle until the following day for an additional 20% of the day rate. Overnight pick ups are normally made between 10:00am - 2:00pm the following day unless the equipment is required elsewhere, in which case you can expect a driver anytime for 7:00am.

Supervison is available at the hourly rate, regardless of the size of the castle. Workcover advise that a castle must be supervised by the company delivering the castle if it is in either a public area and/or provided for a corporate function.

Another Workcover stipulation is that in circumstances where there is a choice between locating the castle on a paved or an unpaved area, the castle must be located on the unpaved area. If you are unfortunate enough that you have only a paved area, there will be a slight additional surcharge to offset the extra time required for set up and extra padding to protect the equipment.


Delivery & Pick up times

Generally, castle hires within the local area are available in eight (8) hour blocks that span the following delivery and pick up times:

9:00am - 5:00pm
10:00am - 6:00pm
11:00am - 7:00pm (Daylight saving only)

A surcharge will apply if an extension of the hire period is requested, providing it does not extend past 6:00pm (or 7:00pm daylight saving time.) That is to say, you can extend the cut off for a day hire from 5:00pm to 7:00pm.

Half day hires of 4 hour duration are available from 10:00am and terminating at 6:00pm. A typical 4 hour hire period is anywhere from 10:00am to 6:00pm, this means that the hire time must be before 10:00am and pick up not later than 6:00pm.


Requirements

In order to hire a castle, you will be asked to provide the following:

" A grassed area large enough to accommodate the castle - Workcover require that a grassed area be used in preference to a paved area if grass is available.

" Access to a power outlet or generator

" Unobstructed vehicular and/or wheelbarrow access to the site

In the event that a castle is to be erected in a reserve or a public park, a generator may be required if there is no access to power.


Clearances

Our operators will ensure a safe 'distance off' in erecting the castle. By this we mean that the castle must maintain a safe distance from trees, buildings and fences. Insufficient clearances can result in damage to the castle. Likewise cigarettes, fireworks and sharp edges, such as bicycle pedals etc. must be kept at a safe distance.


Removal of Covers

All our castles are equipped with weatherproof covers. If you think you may want the cover removed during the hire, please notify our operator when he is erecting it. Do not attempt to do it yourself. Improper fitting can damage the cover and there will be a refitting fee.


Set up & Removal times

It takes about 15 minutes to put up the castle and about 25 minutes to take it down. Once the castle has been installed, inflation time is around 45 seconds for a mini and 90 seconds for a midi.

   


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